Appointments & Reservations
…We strongly recommend you schedule spa appointments prior to arrival. However, do not hesitate to call us at any time as we might have an opening due to a cancellation.
…We suggest you arrive 10-15 minutes before your scheduled appointment.
…In consideration of following clients, late arrival will only receive the remaining available appointment time and will be charged the full fee for scheduled services.
…We kindly request that cancellations or changes to appointments be made at least 24 hours in advance for single services and 72 hours in advance for multiple treatments…A 50% charge will be assessed for failure to follow this policy…No shows will be charged in full.
… Children may receive services as long as there behavior is consistent with other spa patrons and does not interfere or interrupt their own, or any other, spa service.
…Please notify us if you have high blood pressure, allergies, any physical ailments, if you are pregnant, or of any special needs you may require during your visit.
…A robe, slippers and locker will be provided for you upon your arrival. Disrobe to the level of your comfort. Undergarments are not necessary but you may wear them if you prefer. Our licensed therapists are trained to drape a sheet or towel over you in a discrete manner assuring your privacy at all times.
…To ensure a relaxing spa experience we request that cell phones and pagers be turned off during you visit.
…We welcome guests of any age that can receive services without interrupting other guests while receiving services.
…You may or may not choose to talk with your therapist. If you feel like chatting, go ahead. If you don't, lie down and zone out! They will let you be their guide — but especially with your massage, you'll enjoy simple quiet relaxation.
Payment & Gratuities
…We accept cash, Visa, Master Card, American Express, Discover, & personal checks.
…A 15% - 20% gratuity is recommended and appreciated for your services but only at your discretion. Gratuities can be left in a personalized envelope which will be at the reception desk.
…There is a $30 charge for any check that is not honored at your bank.
…Thank you for keeping your valuables at home. While we do provide lockers for your personal use, Serene Spaces is not responsible for lost or stolen property.
…We will be more than happy to assemble a special package of any group of services you desire.
…Gift certificates are the perfect way to give the gift of relaxation and inner peace. Gift certificates may be purchased online at the front desk, or by phone. Certificates may not be redeemed for cash.